Privacy Policy

Taylor Gardner Gutters & Exteriors, LLC
Privacy Policy & Accessibility Statement
Last updated: 05/2025

Taylor Gardner Gutters & Exteriors, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, mobile services, and communication platforms, including SMS (Short Message Service) communications.

Information We Collect

We may collect both personal and non-personal information, including:

Personal Information:

Name
Phone number
Email address
Physical address
SMS content
Other details submitted via forms, service inquiries, or communication

Non-Personal Information:

IP address
Browser type
Device type
Website usage behavior via cookies or tracking technologies

How We Use Your Information

We use your information to:

Provide services and respond to inquiries
Confirm appointments and schedule jobs
Send service updates and operational notifications
Follow up for customer satisfaction
Share promotions or offers (only if explicitly opted in)
Improve our website and user experience
Comply with legal requirements

SMS Communication Consent

By providing your phone number and opting into our SMS program, you expressly consent to receive recurring automated text messages from us. These may include appointment reminders, job updates, or promotional content. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

To Opt Out: Reply with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

For Help: Reply HELP or contact us at:
📞 813-515-0844
📧 office.gardnergutters@gmail.com
🌐 www.taylorgardnergutters.com

Auto-Responses

Opt-in Message:
“You have agreed to receive SMS updates from Taylor Gardner Gutters and Exteriors. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help.”
Opt-out Confirmation:
“You have successfully opted out of job-related SMS updates. You will no longer receive messages from us. Reply HELP for assistance. Msg & data rates may apply.”
Help Message:
“For assistance, contact our support team at [Phone] or visit [URL]. Reply STOP to unsubscribe. Msg & data rates may apply.”

Sample SMS Message:
“Hey [Technician Name] is scheduled for your gutter installation on [Date]. Need to reschedule? Let us know. Reply STOP to opt out. Msg & data rates may apply.”

Data Sharing and Selling

We do not sell, rent, lease, or share your personal data or SMS consent information with third parties for marketing or promotional purposes.

"Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

We may share information only when necessary to provide services (e.g., job scheduling or technician dispatch), and only with service providers under strict confidentiality agreements.

Your Rights

You have the right to:

Access, update, or delete your personal information
Request details on how your data is used

To make a request, contact us at:
📧 office.gardnergutters@gmail.com
📞 813-515-0844

Security

We follow industry best practices and implement technical and organizational safeguards to protect your information. While no system is completely secure, we strive to keep your data safe.

Children’s Privacy

Our services are not intended for children under 13. If we become aware of information collected from a child, we will delete it immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of these terms.

Accessibility Statement

Taylor Gardner Gutters & Exteriors, LLC is committed to providing a website experience that is inclusive and accessible to all individuals, including those with disabilities.